Texas Complaint & Recovery Fund Notice

Official Consumer Notice

Figure: 7 TAC §80.200(b)

CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.

The notice above is reproduced from the Texas Department of Savings and Mortgage Lending. The Department administers the Recovery Fund, receives and investigates applications, and determines whether a claim qualifies for payment. First Source Capital Mortgage does not administer the fund or determine claim eligibility.

Official Texas Department Resources

Use the Department's official resources for current forms, instructions, eligibility information, and filing requirements.

• File a Consumer Complaint
• Review Recovery Fund Claims
• View the Official Notice PDF

Texas Department of Savings and Mortgage Lending

Toll-free consumer hotline: 1-877-276-5550

Website: www.sml.texas.gov